Archive for February, 2010

Break Point One

February 25th, 2010

First and foremost, you’ve got to have the tools for the job. We’ve touched on this before, but repetition, as they say, is part of remembering, so we’re going to shine the spotlight here again: You are going to want Google Analytics. Now, let’s be fair. Google Analytics is the grand daddy of them all, but the corollary to this rule is You Want Some Sort of Tracking Program.

If you decide on Google Analytics, that’s great. If you’re a Piwik guy, a Chartbeat gal, a Mint man, or any combination thereof of the existing alternatives to Analytics, you’re also fine. The main point is we want to make sure we’re tracking what is happening to the site. You’re also going to want to get familiar with the terminology. If words like “Click Through Rate” or “Bounce Rate” sounds like gibberish, and their corresponding acronyms “CTR” or “BR” are also like Greek to you, you’re going to want to fix that.

Without familiarity with your program, the results that you’re seeing are widely irrelevant. If you’re sorting through gibberish, it could be the best information in the world, but it wouldn’t mean anything. As a quick cheat sheet, here are two terms to remember:

Click-Through-Rate (CTR): CTR is used as a measurement of the success of your marketing campaign. In simple terms, if you have an add that is posted in 100 places, and 25 people actually click on the link and go through, you have a 25% click through rate. But this is a bit of an oversimplification, as this applies primarily to banners you have “out there” in cyberspace.

A more accurate description of CTR would be “number of clicks” divided by “number of impressions”. An “impression” is simply a single appearance of an advertisement appearing on a web page.

Bounce Rate: Bounce rate is a term used to describe the trend of a person visiting your site, with the intention of tracking where it is that people are ‘bouncing’, or leaving the site. The formula used to calculate bounce rate is: Bounce Rate = Total Number of Visits Viewing One Page divided by the Total Number of Visits.

But all of this is just information if we do nothing with it. The second aspect of properly watching your site lies in recording. This may sound like an obvious statement, but it is very easy to ‘not remember’ to track down your latest change, or this day’s or this week’s report. It is in recording that the most amount of self-discipline is required, and can in fact be one of the most difficult parts of managing your website.

I’ll Be Watching You

February 23rd, 2010

Always Watching

Always Watching

In the immortal words of Sting (and The Police), every breath your site takes, every move it makes, you need to be watching it. It may sound silly, but every minor change that you make to our website can have drastic effects on your website and the traffic which you receive, so it is very important that you’re watching your site diligently, and determining what is doing what. Is your new PPC campaign flourishing, or is it dead in the water? Are people grooving on that new logo you’ve got there, or is it having them running scared? If we’re not paying attention to this, we’re wasting time, and we’re losing money… both in costs we’re paying out, and in revenue we’re not capturing! There are a few key points to being vigilant, which we are going to go through this week!

As an overview, there are two main points which we will be focusing on: First and foremost, we’re going to walk through what exactly it means to ‘track’ what we’re doing. Secondly, and equally as important, we’re going to talk about ways to record what all of that means.

A lot of website tracking and ‘maintenance’ is not something that anyone is going to ‘force’ us to do; the responsibility falls on us to take care of our site, and make sure that what we’re working on and what we’re doing to market it is having any effect, be it positive or negative. We’re not going to have someone pushing us to keep following through with these steps, and they may seem mundane, but proper, diligent review of our site on a week to week or day to day basis is going to make the difference between a site that is doing well, and a site that is struggling to get off of the ground!

Beauty Is In The Eye of the Beholder…

February 19th, 2010
Throw your hat in and play the game.

Throw your hat in and play the game.

…except when you’re slapping something at the top of each and every one of your pages!

Your banner is something that a lot of your visitors are going to judge your site based off of. If your banner looks like it was made in Paint, people are going to assume that you are a small scale operation that cannot afford, or be bothered to try, getting anything better. It’s not a fair response, but it’s a response that we’re going to see a lot, so if we’re going to throw our hats in, we’re going to have to play ball.

Before you start getting a bit tight in the collar at the thought of increased prices, remember that a good banner with a good logo, as we’ve described here is always clean and professional.

Recall, if you will, some of the most iconic images out there for businesses. One of the biggest restaurant chains in the world has an “M”, and one of the better tax companies has a green square.

We want to do the same. If we’re not taking advantage of a professional option when we first create our website, that doesn’t mean we shouldn’t proceed as though we were. A good logo on our website can be a nice, solid color that goes with your site, include some basics on the company on the page (domain name, payment methods, some way to contact us, etc). You don’t need amazing images, or anything fancy, particularly if you do not have the expertise to do so but good images and a clean page are a great assets.

A good rule of thumb to follow with the banner is that if you cannot do it, don’t try to do it! It’s better to have a nice-looking simple logo than it is to have a bad-looking complex banner! We can always upgrade to a more professional banner later on down the road with some sales under our belts, but if our banner is sending everyone running to the hills, sometimes the answer is to simply go simple, and see if a little bit of simplicity is just what your website needed!

Rule Three: Don’t Do This !!!!!!!!

February 18th, 2010

One of the last great trouble makers is what I call “the offending exclamation point”. By itself, the exclamation mark can end a sentence powerfully. But the second you start adding more of its friends into play, things start snowballing out of control.

Danger: Do not over use!

Danger: Do not over use!

There are few bigger sins in the grammatical world than abusing and overusing the exclamation point. Having more than one does nothing for emphasis, and is very distracting and visually unappealing. If you have any instances of multiple exclamation points, you’re doing yourself a disservice and scaring away potential traffic.

There is an old adage that says, “Reality is nine tenths perception”. This is very true online. If your word use, and the overall quality of your site content exudes professionalism, it doesn’t matter if it launched one month ago. If it looks like a slapped-together job, then people are going to make the assumption that it was, and that is how you are going to handle your business. Is it any wonder that they’re bailing ship at that point? But if we present ourselves professionally, we’ll be treated professionally, and our conversion rate is going to benefit for it!

Rule Two: WHY ARE YOU YELLING? Use Bold and Caps Lock Judiciously!

February 16th, 2010

The caps lock key seems a great way to draw some attention, and bolding that text is probably fine. And in the latter case, you’re right. Using bold on a little bit of text helps to make it stand out. Having all bold text gets very distracting very quickly. Bold draws attention to a word, or a phrase, but having everything in bold takes away from that. All it does, at that point, is make the site look bad. Some resolutions have bold text appear accompanied with a lot of eyestrain, so you’ll have visitors that will get out of there quickly, no questions asked.

YELLING

Sometimes it is appropriate to YELL, this is one of those times.

Another common problem is caps lock. All capitalized letters, in the new rules of text-based communication, denotes an effect that translates into yelling. HAVING ALL CAPITALIZED TEXT SURE DOES DRAW ATTENTION, but it does not look very professional. Instead of making a banner, changing the text, formatting the paragraph differently, or simply doing something, the common idea is that it is a lazy way to try and draw attention, and isn’t very professional at all.

Bold text is a great asset, but overuse of it removes its benefit, and only makes it look unprofessional and distracting. The same is true for having a word all in capital letters; the safe way to do it, if you need to emphasize a word, is to use italics.

Rule One: Not “Wrong” Isn’t “Right” | GoGo Dropship

February 16th, 2010

One of the most common spelling errors that people run into on their website is using homonyms incorrectly. One of the most common offenders is “web site” versus “web sight”. The common spell checkers out there aren’t going to catch it, as sight certainly isn’t a fake word, or even a misspelled word, but it isn’t the right word.

Make certain you are sending the “right” message.

Make certain you are sending the “right” message.

As part of this rule, the tense of the word is also important. You want to have the proper suffix for the job; -ing and -ed are our friends. It looks like we’re lazy and may drive away traffic when “We Are Have A Great Sale This Month!” on our website.

Making a mistake like that sends a message to your potential customers that you wrote things quickly, and may not have caught the mistake. We want to present ourselves as professionally as possible, so in addition to using the ever handy spell-check, read your sentence out loud before you submit the change. If it sounds wrong to you, change it until it sounds right!

Dotting Your I’s and Crossing Your T’s: The Art of Business Professionalism

February 12th, 2010
Check Your Spelling

Check Your Spelling

When we’re first building our website, the mantra is “Content is King”. We NEED some content, but on the forefront of everyone’s minds is not typically “how does our content LOOK?”. Spelling and grammatical errors that we might excuse in a quick email are simply unacceptable on our website. Our buyers are expecting a certain standard of excellence from our site, and if we fall short, they’re going to fall off and go elsewhere.

Before you start panicking, all this does not mean that each and every bit of our website needs to be poetry, or the beginnings of a Master’s thesis. On the contrary, if we follow a few simple rules, our site is going to look much better, and we’re going to hopefully calm down those skitterers just itching to turn and run away!

Bouncing that Bounce Rate: Tips and Tricks to Website Improvement

February 11th, 2010

You’ve got your site up, and everything looks to be going good. Your products are loaded in, and the test order has gone through green: the engines are running, we’re ready to drive off into the sunset.

And then a week goes by, and we have no sales.

Two weeks go by, no sales.

Three weeks, and we’re in a panic.

Four weeks… something is DEFINITELY wrong.

Going into Google Analytics, we see that our bounce rate is through the roof. Ninety percent of our visitors are turning tail and running away! Our products are good, our content is optimized? Why are people fleeing faster than you can say “Bubonic Plague”?

Proper optimization of a website and creation of content are both just the start. Part of building a professional site is creating a professional image for your site. If your site looks like that geeky kid Francis in your neighborhood built it in his spare time, you’re not going to keep a lot of attention. You’ll see those kind souls every now and again that will take a chance on a site that may not be the prettiest, or the cleanest, but by and large if people don’t see a professional-looking website, we’re not going to see any of their money in sales!

In our next articles, we’re going to go into two of the most common causes for a ballistic bounce rate: grammatical errors that would make our old English teacher cry, or a banner that looks to have been a crash course in the basics of MS paint. Stay tuned throughout the week, and let’s find a way to put these problems to bed as soon as possible, to start making that site as successful as possible!

The Whole is the Sum of the Parts

February 5th, 2010
The Whole is the Sum of the Parts

The Whole is the Sum of the Parts

When it comes to Search Engine Optimization, one of the most common failings is focusing a lot on optimizing your home page content, but letting the ball drop on your other content pages. The home page optimization is very visible, but other page optimization, such as category pages, or even business pages, such as a frequently-asked-questions or About Us pages, usually comes up a bit short.

The important thing to remember, as we have talked about before, in On Page Optimization, you are going to make it or break it based on your keywords, and while your home page is the obvious contender here, we cannot neglect the rest of the site. Meta Keywords should be plotted out for all of your pages on your website; it may seem like a silly little thing to optimize your “Rice Cooker” product page around the keyword “Rice Cooker”, but the effect it can have on your ranking is nothing to laugh at!

There are naysayers that will try and convince you that the effort required is not worth the reward; in every case, you will want to ignore them! Success online is going to be based on doing all the little things, no matter how inconsequential they may seem. Proper optimization of a site is going to require focused effort all throughout the website, not a haphazard application here and there.

You have to look at your website not as compartmentalized parts, all together, but not really a single, cohesive unit. A website is the sum of all of its parts; if you have great optimization on some pages, but little to nothing on others, its going to hurt us overall. You want to have the same attention and care paid to each individual page, and from there you’ll be able to start seeing better results. It is easy to let things slip when it comes to page after page of content, but always remember the path of least resistance, and seemingly most ease, often is the path with the least reward!

GoGo Dropship Explains Adwords to Beginners

February 3rd, 2010

Using Google Adwords is kind of a frightening thing at first, but I promise, it gets easier with time. Basically, it’s the same as any other part of starting up a company. If at first you don’t succeed, try, try again. In fact, the people who originally taught me how to use Google Adwords actually told me that I would fail my first time. To be honest, that’s not exactly what I wanted to hear as a beginner. Can you imagine starting off on something knowing that you would fail and fail miserably? Well, let me set your mind at ease; nearly no one, even experienced businessmen and women succeeds the first time they put up a new campaign.

So, the question now is what do we need to do to make sure that we get better and learn from our mistakes after the first go around and failure? Well, it’s pretty simple actually. You need to look at the data and then tweak your campaign a little, according to how the data looks. Okay, I’ll break it down even more.

Remember, the goal here is to stand out while remaining professional. Your goal is to get people who are viewing up to ten ads to notice yours first and want to click on it. A tip I have learned is to set it apart by not following your competitors. Be unique, you may think that your competitors have worked it out so their ads have the best potential, but what if they haven’t.

When you set up your campaign, you want to set up at least two to three ads for each ad group I would suggest setting up many more. By doing this, you can see which ads are working the best. You can then change the ones that don’t seem to be converting as well so that they convert better. Google Adwords is not something that will stay the same; it’s constantly changing and you need to be able to keep up with the change. If a keyword, keyword phrase or ad is not working, get rid of it and replace it with an idea that is working. Keep adding keywords and ads so long as they are helping and not hindering your click through rate (CTR). The higher your click through rate, the better.

There is a lot to be said about Google Adwords; it’s not the easiest thing to do, nor is it the most difficult. The best I can say is, do your research and then jump right in there. The best way to get used to the water is to dive right in. It may be cold for a while but you’ll get used to it.